Lunch and Learn Series Texas Friendly Hospitality Customer Service Training
Presented by Claudann M. Jones, MS Smith County Extension Agent
Everyone benefits from great internal and external customer service. This program is ideal for city and county government employees, volunteer service groups, Convention and Visitors Bureau staff, Main Street staff, city parks department personnel, and local businesses wanting to provide clients with consistent, personalized and amazing service.
Texas Friendly focuses on six hospitality habits necessary for quality customer service:
1) make a good first impression
2) know your job
3) know your community
4) communicate clearly
5) handle problems effectively
6) make a good last impression.
Other topics emphasized include business etiquette, phone courtesy, working with difficult people, handling complaints, cultural etiquette, and communication.