• LACC Lunch & Learn

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    Name: LACC Lunch & Learn
    Date: May 9, 2019
    Time: 11:00 AM - 1:00 PM CDT
    Registration: Sorry, public registration for this event has been closed.
    Event Description:
    Lunch and Learn Series Texas Friendly Hospitality Customer Service Training
    Presented by
    Claudann M. Jones, MS Smith County Extension Agent

    Everyone benefits from great internal and external customer service.  This program is ideal for city and county government employees, volunteer service groups, Convention and Visitors Bureau staff, Main Street staff, city parks department personnel, and local businesses wanting to provide clients with consistent, personalized and amazing service. Texas Friendly focuses on six hospitality habits necessary for quality customer service: 1) make a good first impression, 2) know your job, 3) know your community, 4) communicate clearly, 5) handle problems effectively, and 6) make a good last impression. Other topics emphasized include business etiquette, phone courtesy, working with difficult people, handling complaints, cultural etiquette, and communication.

    Event Sponsors:
    • Lindale Economic Development Corporation
    • City Of Lindale
    • Lillie Russell Memorial Library
    Lillie Russell Memorial Library
    200 E Hubbard St, Lindale, TX 75771
    Date/Time Information:
    Thursday, May 9, 2019
    11:00 am to 1:00 pm
    Lunch is provided
    Contact Information:
    $25 for Members
    $40 for Non Members
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